Shipping policy
SHIPPING POLICY
Last updated: March 2026
Free Shipping
ClearPine offers free shipping on all orders worldwide. No minimum order value required.
Processing Time
All orders are processed within 1-3 business days after payment confirmation. You will receive an email confirmation once your order has been dispatched.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 7-14 business days |
| European Union | 7-14 business days |
| United States | 8-16 business days |
| Canada | 10-18 business days |
| Australia | 10-20 business days |
| Rest of World | 10-20 business days |
Please note these are estimated delivery times and may vary due to customs processing, public holidays, or unforeseen delays.
Order Tracking
Once your order has been shipped you will receive a tracking number via email. You can use this tracking number to monitor your delivery status at any time.
Please allow 2-3 business days after dispatch for tracking information to become active.
Customs and Import Duties
International orders may be subject to customs fees and import duties imposed by your country. These charges are the responsibility of the customer and are not covered by ClearPine.
If you are unsure about potential customs charges please contact your local customs office before placing your order.
Delayed or Lost Orders
If your order has not arrived within the maximum estimated delivery time please contact us at: 📧  support@clearpine.com
We will investigate with our shipping partner immediately. If your order is confirmed lost we will send a replacement or issue a full refund at no extra cost to you.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. ClearPine is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address please contact us immediately at support@clearpine.com and we will do our best to correct it before dispatch.
Contact Us
For any shipping related questions please reach out to us at: 📧 support@clearpine.com
We aim to respond to all inquiries within 24 hours